Processing: Orders are processed within 1–3 business days, excluding weekends and holidays.
Delivery: Standard US delivery takes 3–7 business days. Expedited and international options are available at checkout.
Tracking: You’ll receive a tracking number via email once your order ships.
International: We ship internationally; additional customs fees or duties may apply and are the customer's responsibility.
For full details on rates, shipping methods, and our policies on lost or delayed packages, please see our Shipping Policy.
Refunds & Returns
15-Day Window: You have 15 days from the date of delivery to request a return or refund.
Conditions: Items must be unused, in original packaging, and include proof of purchase.
Non-Returnable: Digital products, perishables, intimate items, and customized goods cannot be returned.
Refund Process: Approved refunds are processed to your original payment method within 5–10 business days after we receive and inspect the return.
Customer-Paid Shipping: Return shipping costs are the customer's responsibility, unless the item is defective or incorrect.
No Direct Exchanges: For a different item, please return the original (if eligible) and place a new order.
For the complete policy, including the step-by-step return process and how to handle damaged/wrong items, please read our full Returns & Refunds Policy.
We offer a hassle-free return policy within a specified timeframe after receiving your order. If you're not satisfied with your purchase, you can initiate a return by contacting our customer service team for assistance.
You will receive an email automatically with a tracking link once your order has been dispatched.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and other secure online payment options. Rest assured, your payment information is handled with the utmost security.
How do I contact customer support?
Our customer support team is available through various channels, including email and live chat. Visit our "Contact Us" page for detailed information on how to reach us, and our dedicated team will be happy to assist you with any queries or concerns.
Yes, we take the security of your information seriously. Our website employs industry-standard encryption protocols to safeguard your personal and payment details. Your data is handled with the highest level of confidentiality, ensuring a secure and protected shopping experience.