Returns & Refunds Policy

Last Updated: September 2026

At Kimi Hub, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This policy applies to orders shipped within the United States. Please review it carefully before requesting a return.

1. Return Eligibility

You may request a return within 30 days of the delivery date.

To be eligible, items must:

  • Be unused and in their original condition
  • Be returned in the original packaging whenever possible
  • Include all accessories, manuals, and components received with the order
  • Not show signs of excessive wear, damage, misuse, or alteration

Kimi Hub reserves the right to deny returns that do not meet these requirements.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personal care, hygiene, or intimate-use products that have been opened or used
  • Products damaged due to misuse, improper handling, or unauthorized modifications

3. How to Request a Return

To start a return, please contact our support team or email support@kimihub.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos if the item arrived damaged, defective, or incorrect

Please do not send items back before receiving return instructions from our support team. Unauthorized returns may not be accepted.

We do not offer direct exchanges. If you would like a different item, please return the original item under this policy and place a new order.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Clear photos of the item
  • Photos of the packaging
  • A brief description of the issue

Once verified, we will offer a replacement or a full refund, at your choice, at no additional cost to you. For delivery-related issues such as lost or delayed packages, please see our Shipping Policy.

5. Return Shipping Costs

For approved returns, Kimi Hub provides free return shipping. Return instructions will be provided by our support team after your request has been reviewed and approved.

Original shipping charges are non-refundable unless the return is the result of our error or a verified product defect.

6. Refund Process

Once your returned item has been received and inspected, we will notify you within 3 business days about the status of your refund.

If approved, refunds are issued to the original payment method used for the purchase. Refunds typically appear within 5-10 business days, depending on your bank, card issuer, or payment provider.

Shipping charges, taxes, and other non-product fees may not be refundable unless required by law.

7. Order Cancellations

Orders may be canceled before processing or shipment begins. Once an order has been processed or shipped, cancellation may no longer be possible, and the order may instead be subject to the return process outlined in this policy.

8. Refused Deliveries

If a customer refuses delivery or fails to accept delivery without contacting us, any refund issued may be reduced by shipping, return handling, carrier, or processing costs incurred by Kimi Hub.

9. Chargebacks and Payment Disputes

If you have an issue with an order, please contact our support team before starting a chargeback or payment dispute. Most issues can be resolved more quickly through direct communication.

10. Contact Information

If you have any questions about returns or refunds, please contact us:

Kimi Hub LLC
30 N Gould St #37221
Sheridan, WY 82801
United States
Correspondence only. Please do not send returns to this address.

Email: support@kimihub.com

We aim to respond to all inquiries within 1-2 business days. You can also visit our FAQ for quick answers.