Shipping Policy

Last updated: September 2026

Thank you for shopping with Kimi Hub. This policy explains where we ship, how much shipping costs, and how long delivery takes.

Where We Ship

We currently ship to addresses within the United States only. We do not offer international shipping at this time. Checkout only shows the shipping options available for your address.

Order Processing Time

Orders are processed within 1-3 business days after payment is confirmed. Business days are Monday to Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays are processed the next business day.

You will receive an order confirmation email right after purchase, and a shipping confirmation email with tracking information once your order is dispatched.

Shipping Rates and Delivery Times

Estimated delivery times are counted from the date your order is placed and include processing time. The exact shipping cost and estimated delivery window are shown at checkout before you pay.

How Your Order Ships

To offer a wide range of products, we work with trusted fulfillment and supplier partners. As a result:

• Items in the same order may ship separately and arrive on different days.
• Each shipment may have its own tracking number.
• Packages may arrive from different locations.
• No additional shipping charges apply for split shipments.

Order Tracking

Once your order ships, we email you a tracking number. You can follow your shipment anytime on our Track My Order page. Tracking may take 24-72 hours after dispatch to show updates. If you need help, contact us with your order number.

Delivery Address

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If you spot a mistake, contact us as soon as possible. We can only change an address before the order has been dispatched.

Delays

Delivery estimates are not guarantees. Delays can occur due to carrier issues, severe weather, peak seasons, or other events outside our control. If your order is significantly delayed, we will help you track it down.

Lost, Delayed, or Damaged Orders

• Not received: If your tracking shows delivered but you don't have the package, first check with neighbors and your household, then contact us within 7 days of the delivery date.
• Delayed beyond the estimate: Contact us if your order has not arrived after 15 business days from the order date.
• Damaged or incorrect item: Contact us within 7 days of delivery with your order number and a photo of the item and packaging. We will arrange a replacement or refund.

For details on returns and refunds, please see our Returns & Refunds Policy.

Order Changes and Cancellations

Because orders are processed quickly, please contact us as soon as possible to request a change or cancellation. We can only guarantee changes before the order has been dispatched.

Taxes

Any applicable taxes are calculated and displayed at checkout.

More Help

Visit our FAQ for answers to common questions. You can also read our Terms of Service and Privacy Policy.

Contact Us

Kimi Hub LLC
Email: support@kimihub.com
Response time: within 1-2 business days
Address: 30 N Gould St #37221, Sheridan, WY 82801, United States